How does the custom product process work?
We pride ourselves on being different when it comes to our service and ordering process. We go above and beyond to make sure you have all the information and resources you need, so you can feel comfortable you’ll receive your products exactly how you want them.
Basically, the ordering process can be broken down into the following steps. 1. Customising 2. Artwork 3. Samples 4. Payment 5. Production 6. Delivery.
For a full breakdown of each of these steps, jump over to our Printing Process page - this will explain everything you need to know!
Can you help me with a design? I'm not sure what I want my label to look like
Yes, absolutely! We have an in-house design team that are able to assist you in putting together a unique design for your product labels. This service costs between $45-$125, depending on how much design work is required. This cost includes your art-proof, and 3 seperate revisions.
Can I have multiple designs in one order?
We can definitely do multiple designs - it’s actually one of our specialities! We can print as many variations as you need, as long as it meets our minimum requirements. The smallest roll we are able to print is 100 labels, so if you want to order 1,000 labels for example, the maximum number of different designs you can have is 10.
How can I check my artwork before it's printed?
When you finalise your order with us our customer service team will send you an art proof. This must be approved by you before anything is printed. The art proof includes your design and specifications, and requires a signature before we proceed with your job.
There are a few factors to be aware of when approving your artwork, so that’s why created our Art Proofing Guide - this will provide you a list of everything to check to ensure your labels arrive exactly how you expect them to.
What type of material should I choose for my label?
We have a huge range of materials that suit different products and applications. Generally, the material you choose will depend on the environment in which the label is being used. We have put together a comprehensive list of our different materials so you can get a better understanding as to which one is best suited for your application. If you're unsure, we can certainly guide you in making the right choice.
What is the minimum order quantity?
For one single order, our minimum is 500 labels. But you are able to split this number across multiple designs. So for 500 labels you could potentially have up to 5 different designs.
Can I choose the size?
Yes definitely, all our Packaging Labels can be custom made to whatever size or shape you may require. Our customer service team will be able to help find a solution that fits your needs.
What is the EXEL Guarantee?
We understand the importance of getting the tags, labels and service you were expecting. You can enjoy peace of mind ordering with EXELPrint - we deliver your custom tags and labels, the way you want them. That's our guarantee.
Do you manufacture the labels?
We are an Australian owned and operated business, and we print and manufacture all our tags and labels in-house! This means you can skip any kind of 'middle-man' and deal directly with the company that is producing your labels. You'll have your product in no time at all, while also getting dependable service and advice you can rely on.
Delivery
All products are sent Australia-wide via Express Delivery
- Customised labels has a production lead time of around 5 business days - view our process
- Reliable delivery with tracking and signature upon receiving your item
For more information, please see our Deliveries page.
Returns
We stand by the tags and labels we print, which is why we offer a 100% money back guarantee for up to 7 days from receiving your item.